The Warranty period
for Pacific Digital products varies by product category. Locate the warranty
period for your product category below:
Products - Pacific Digital Corporation offers a 12 month limited
warranty on its consumer storage products (CDRW, DVD, HDD, etc.) for a
period of 12 months from the date of invoice to the end user (Customer).
Products - Pacific Digital Corporation offers a 24
month limited warranty on its DiscStaQ TM controller
products for a period of 24 months from the date of invoice to the end
Products - Pacific Digital Corporation offers a 90
day limited warranty on its Memory Frame TM products
for a period of 90 days from the date of invoice to the end user (Customer).
Warranty, Terms and Conditions
Pacific Digital Corporation warrants this product to be free from manufacturing
defects for the warranty period from the date of invoice
from a Pacific Digital Authorized Reseller to the end user (Customer).
In the event that this product should fail during this period, Pacific
Digital Corporation reserves the right to either replace or repair the
product at its own discretion. If the product becomes defective during
the Warranty period, Pacific Digital will repair or replace any defective
componment part at no charge to the original owner, subjust to the limitations
and requirements listed. Units purchased second
hand on trading web sites (like eBay) are NOT covered by this warranty
and Pacific Digital will NOT service these products
THE FOLLOWING IS REQUIRED BY PACIFIC DIGITAL CORPORATION
when requesting warranty service:
Check your resellers return policy first. All purchased products must
be returned to original reseller within their return policy time period.
If the product is out of reseller’s return period, all returns to
Pacific Digital Corporation for warranty repair within the warranty period
must be authorized by Pacific Digital with a Return Material Authorization
Number (RMA). To obtain an RMA number, contact tech-support send an email to: firstname.lastname@example.org.
The product must be packed in the original shipping carton or in suitable
packing offering a similar degree of protection. To avoid scratches or
other damage to the product during shipping, separate items such as the
cables, power cords, etc. Each should be individually wrapped and placed
in the same package.
The limited warranty provided by Pacific Digital Corporation does not
· The cost of returning the product to Pacific Digital (i.e. this
is the user’s responsibility)
· Any product with serial numbers or identification altered or
· Exterior cosmetic damage
· Damage, defect or failure caused by or resulting from: improper
installation or operation of the unit from incorrect voltages or power
supply; improper service by a non-authorized service facility; abuse,
neglect, accidensts, misue, fire, flood, or acts of God; unauthorized
modification by end user; installation removal or on site service.
· Damages resulting from loss of use, loss of data, loss of time
or inconvenience, cost of temporary replacement unit or spares, property
damage caused by this unit or its failure to work, or any other incidental
or consequential damages
· Damages caused by installation/operating software which may or
may not be supplied with the product is not covered by this Limited Warranty.
Separate End-User License Agreement provisions and restrictions apply.
of Pacific Digital’s RMA number reflects acceptance to the terms
and conditions of Pacific Digital's Warranty and Return Policy, as set
by Pacific Digital. All requests for RMA numbers must include
product serial numbers and proof of purchase. Customer
agrees to assume shipping charges on return shipments to Pacific Digital
and Pacific Digital agrees to assume shipping charges back to customer.
All returns are for repair or replacement at Pacific Digital's discretion.
There are no returns for credit or refunds. This warranty excludes defects
or damage due to misuse, abuse, or neglect.
The foregoing warranty
is in lieu of all other warranties, express or implied, including but
not limited to implied warranties of merchantability and fitness for a
particular purpose. In no event shall Pacific Digital Corporation be liable
for special, indirect, incidental, or consequential damages whether in
contract, tort, or negligence.