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Warranty Policy
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PDC Warranty Policy:

The Warranty period for Pacific Digital products varies by product category. Locate the warranty period for your product category below:

Consumer Storage Products - Pacific Digital Corporation offers a 12 month limited warranty on its consumer storage products (CDRW, DVD, HDD, etc.) for a period of 12 months from the date of invoice to the end user (Customer).

DiscStaQTM Products - Pacific Digital Corporation offers a 24 month limited warranty on its DiscStaQ TM controller products for a period of 24 months from the date of invoice to the end user (Customer).

MemoryFrameTM Products - Pacific Digital Corporation offers a 90 day limited warranty on its Memory Frame TM products for a period of 90 days from the date of invoice to the end user (Customer).


Warranty, Terms and Conditions
Pacific Digital Corporation warrants this product to be free from manufacturing defects for the warranty period from the date of invoice from a Pacific Digital Authorized Reseller to the end user (Customer). In the event that this product should fail during this period, Pacific Digital Corporation reserves the right to either replace or repair the product at its own discretion. If the product becomes defective during the Warranty period, Pacific Digital will repair or replace any defective componment part at no charge to the original owner, subjust to the limitations and requirements listed. Units purchased second hand on trading web sites (like eBay) are NOT covered by this warranty and Pacific Digital will NOT service these products

THE FOLLOWING IS REQUIRED BY PACIFIC DIGITAL CORPORATION when requesting warranty service:
Check your resellers return policy first. All purchased products must be returned to original reseller within their return policy time period. If the product is out of reseller’s return period, all returns to Pacific Digital Corporation for warranty repair within the warranty period must be authorized by Pacific Digital with a Return Material Authorization Number (RMA). To obtain an RMA number, contact tech-support send an email to: info@pacificdigitalcorp.com. The product must be packed in the original shipping carton or in suitable packing offering a similar degree of protection. To avoid scratches or other damage to the product during shipping, separate items such as the cables, power cords, etc. Each should be individually wrapped and placed in the same package.

Limitations:
The limited warranty provided by Pacific Digital Corporation does not cover:
· The cost of returning the product to Pacific Digital (i.e. this is the user’s responsibility)
· Any product with serial numbers or identification altered or removed
· Exterior cosmetic damage
· Damage, defect or failure caused by or resulting from: improper installation or operation of the unit from incorrect voltages or power supply; improper service by a non-authorized service facility; abuse, neglect, accidensts, misue, fire, flood, or acts of God; unauthorized modification by end user; installation removal or on site service.
· Damages resulting from loss of use, loss of data, loss of time or inconvenience, cost of temporary replacement unit or spares, property damage caused by this unit or its failure to work, or any other incidental or consequential damages
· Damages caused by installation/operating software which may or may not be supplied with the product is not covered by this Limited Warranty. Separate End-User License Agreement provisions and restrictions apply.

Customer’s acceptance of Pacific Digital’s RMA number reflects acceptance to the terms and conditions of Pacific Digital's Warranty and Return Policy, as set by Pacific Digital. All requests for RMA numbers must include product serial numbers and proof of purchase. Customer agrees to assume shipping charges on return shipments to Pacific Digital and Pacific Digital agrees to assume shipping charges back to customer. All returns are for repair or replacement at Pacific Digital's discretion. There are no returns for credit or refunds. This warranty excludes defects or damage due to misuse, abuse, or neglect.

The foregoing warranty is in lieu of all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. In no event shall Pacific Digital Corporation be liable for special, indirect, incidental, or consequential damages whether in contract, tort, or negligence.

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